1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Account login information
• Payment-related information
• Government-issued identification information when necessary for identity verification, fraud prevention, regulatory compliance, or international delivery requirements
• Information provided through forms, emails, chats, customer support requests, reviews, surveys, or other communications

We may also automatically collect information about your device and interaction with the Site, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Referring and exit pages
• Time spent on pages
• Date and time of visits
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information to:

• Provide and maintain our services
• Create and manage user accounts
• Process and fulfill orders
• Coordinate deliveries
• Verify customer identity when necessary
• Process payments and prevent fraudulent transactions
• Communicate regarding orders and services
• Respond to inquiries and support requests
• Improve the functionality, performance, and security of the Site
• Personalize user experiences
• Send service-related communications
• Send marketing communications where permitted by law
• Comply with legal obligations
• Enforce our policies and agreements

3. Legal Basis for Processing

Where required by applicable law, including GDPR and UK GDPR, we process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent
• Protection of vital interests
• Establishment, exercise, or defense of legal claims

4. Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to improve website functionality, security, and user experience.

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Measure marketing performance
• Improve website security
• Enhance functionality

You can control cookies through your browser settings.

5. Cookie Consent

Where required by law, we obtain your consent before placing non-essential cookies on your device.

You may withdraw or modify your consent at any time through cookie settings available on the Site.

6. Account Registration

Certain features of the Site may require account registration. You are responsible for maintaining the confidentiality of your account credentials and all activities performed through your account.

7. Orders and Payments

We collect information necessary to process orders, payments, deliveries, and customer support requests.

Payments may be processed by third-party payment providers. We do not store complete payment card details on our servers unless required by law or authorized business purposes.

8. Marketing Communications

We may send newsletters, promotions, and special offers where permitted by applicable law.

You may unsubscribe at any time using the unsubscribe link included in our emails.

9. Sharing of Information

We may share information with trusted third parties including:

• Payment processors
• Shipping and logistics providers
• Delivery partners
• Customer support providers
• Cloud hosting providers
• Analytics providers
• Technology service providers
• Fraud prevention providers

We do not sell personal information to third parties.

10. Third-Party Services

Third-party services used by the Site maintain their own privacy policies and data processing practices.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

12. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

13. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

14. Your Privacy Rights

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Object to certain processing activities
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

15. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon publication on this page.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

LeadFlowers.com
Email: admin@leadflowers.com
Website: https://leadflowers.com